Terms of Service

1. These terms

These terms are an agreement between you and [company or owner name], [registered address] ("we", "us") for using Unfaded Words. By creating an account you accept them and our Privacy Policy.

2. What Unfaded Words is

Unfaded Words lets you upload an exported WhatsApp chat with someone you miss. An AI (provided by Anthropic) learns how they wrote from that chat and replies in a similar style. Unfaded Words also lets you read and search the original chat ("Real moments").

Please understand:

• The replies are written by an AI. They are not messages from the person, and they do not express what the person would really have said or thought.
• The AI only knows what is in your chat. It is designed not to invent memories, but it can still make mistakes, misunderstand, or say something that feels wrong. Please don't rely on it for facts or decisions.
• Unfaded Words is not a medical, psychological or counselling service and is not a replacement for professional help or for the people around you.

3. Your safety

If Unfaded Words notices signs that you may be in serious distress, it pauses the tribute and shows you helplines. This is an automatic check and it can miss things or react when it isn't needed. It is not an emergency service. If you or someone else is in danger, call your local emergency number now.

Unfaded Words may also suggest a short break after a long conversation, and lets you pause a memory for a while.

4. Who can use Unfaded Words

• You must be at least 18 years old.
• One person per account. Keep access to your email safe, because anyone who can open your email can log in.

5. Your chats and content

• You keep all rights to what you upload. You give us permission to store and process it only to run Unfaded Words for you (including sending parts of it to our AI provider to write replies).
• You confirm that you are one of the two people in the chat you choose (or otherwise have the right to use it), and that you use it for your own private remembrance.
• Group chats: only the messages between you and the person you choose are kept.

6. What you must not do

• Upload chats you have no right to use, or chats of a person in order to harm, harass, deceive or imitate them towards others.
• Present AI replies to other people as real messages from the person.
• Use Unfaded Words to create content that is illegal, sexual, hateful, or that encourages violence or self-harm.
• Try to break, overload, copy or misuse the service, its limits or other people's accounts.

We may pause or close an account that breaks these rules. Where possible we will tell you first and let you download your data.

7. Free trial, plans and payments

• Free trial: new accounts get a free trial once (currently 7 days or 25 replies), whichever ends first.
• Plans are one-time payments through PayPal (PayPal account or card). They give a number of days and a number of AI replies, whichever runs out first. There is no automatic renewal. Buying again adds to what you have left.
• Prices are shown before you pay and include any taxes we are required to charge. [Accountant: VAT registration and rate, if any]
• After your plan ends: new AI replies stop, but reading your conversations, browsing Real moments and exporting your memories stay free.
• Refunds: [Lawyer: refund policy and any consumer cooling-off rules that apply]
• Gift links and promo codes give days and replies as described when created. They can be used once per person, may have an end date, and cannot be exchanged for money.
• To protect the service, there are fair-use limits (for example a maximum number of replies per day). The safety check always keeps working.

8. Availability and changes

We work to keep Unfaded Words available and your data safe, but we cannot promise it will always be available or free of errors. We may improve or change features. If we change these terms in an important way, we will tell you before the change applies. If we ever close Unfaded Words, we will give you notice and time to download your data.

9. Ending your account

You can delete your account at any time from "Your account". This permanently deletes your memories and cannot be undone. Unused plan time or replies are not refunded when you delete your account, unless the law requires otherwise.

10. Liability

[Lawyer: limitation of liability suitable for your country (it must not exclude what the law does not allow)]

11. Law and disputes

These terms are governed by the laws of [country whose law applies]. [Lawyer: how disputes are handled (courts or arbitration, and where)]

12. Contact

Questions, requests or complaints: [contact email].